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Frequently Asked Questions

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Have questions? You’re in the right place. We’re here to help make the process simple and clear. Whether you’re exploring availability, understanding the application process, or learning more about life at Highland Terrace Apartments, you’ll find helpful answers right here.

Frequently Asked Questions

We offer spacious 1-, 2-, and 3-bedroom apartment homes designed for comfort, functionality, and modern living.

Yes. Select homes include accessibility features such as roll-in showers, lowered countertops, and step-free entry options.

Highland Terrace Apartments does not accept pets. 

Yes. We provide on-site maintenance during business hours, with emergency maintenance support available after hours. Residents can submit requests through the resident portal, chatbot, or by contacting the management office directly.

Residents enjoy access to amenities such as a fitness center, community room, outdoor spaces, bike storage, and on-site management services.

Rent varies by unit size and availability. All homes are part of an affordable housing program with income-based eligibility requirements. Contact our team to learn more

All applicants’ combined income must not exceed the maximum income limits established by the property’s program requirements. Applicants may also be subject to minimum income requirements. However, these minimums do not apply to households receiving an acceptable form of rental assistance for which the owner maintains a contractual agreement with the assistance provider. For more information, please visit our Income Guidelines page or contact a member of our team. 

Residents are responsible for water, sewer, trash and electric.

Yes. We have a leasing office located at the community and tours are available by appointment—contact the leasing office to schedule a visit. 

The Application Fee is $25.00 per applicant. Depending on the specific apartment you are applying for, an application fee of $25 may be required for each household member listed on your application. This is a one-time fee. Non-refundable. Required. This fee applies to all units and layouts. This fee is due at application submission.

To apply, click here to go to the application portal and get started. Our system will guide you through the process step by step and a member of our team can assist if you have any questions. 

The following documents will be needed to start the application process.  1) valid government-issued photo ID for adult household members and birth certificates for all minors, 2) proof of income, such as 6 recent pay stubs or a current benefit letter, 3) social security cards, and 4) proof of citizenship or immigration status if applicable. Ensure all documents are current and accurate for a timely application process. Additional documents may be required.

Due to the nature of the housing programs, cosigners are not permitted.

Processing time varies based on application volume and document verification but typically takes several business days once all materials are submitted.

The first month's rent and security deposit are due at move-in. The security deposit can range up to one month's rent.

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